Get connected with your website visitors in real-time and promote your business by converting website visitors into customers. Whatever is the kind of your business, that is, Auctions, Auto Sales, Car Rental, Consulting, E-Commerce, Education, Financial, Government, Human Resource, Insurance, Online Marketing, Pharmacy, Real Estate, Travel, Web Design and Web Hosting eAssistance Pro is among the best available solution offering Live Chat support to all your website visitors and helps in enhancing the business.
Be free from the fear of losing your business-specific data to intruders and online hackers using highly secure and reliable eAssistance Pro software. Answer chat, invite to chat, transfer chat, send files, hold multiple chat sessions, co-chat with operators, co-browse to direct visitors to specific webpages and a lot more using this flexible and customizable utility. Support Live Chat software is available at much reasonable prices that fits every business type and provides real-time website monitoring.
Stand-alone Operator Console: A specialized application that allows you to chat and interact with your website visitors offering more options than the web-based chat console. It needs to be installed on the Operatorsí computer and can be installed on any number of machines. Also, multiple instances of the operator console can be logged in using the different operator account depending upon the license. For multiple instances of Console logged from the same system, multiple icons of eAssistance Pro get displayed in the Windows System tray. Avail all the operator-side features associated with eAssistance Pro using this console. The operator can chat with visitors, track information about visitors, pro-actively assist visitors and enhance business using this downloadable operator console.
Web-based Operator Console: An operator console that can be accessed using any web browser and any OS platform and does not required to be installed on the system. It supports only basic chat functionalities and is to be considered when standalone operator console is not available. The supported Web Browsers include Internet Explorer, Firefox, Mozilla, Google Chrome, Safari, etc. and the supported OS platforms include Windows 95, Windows 98, Windows ME, Windows NT, Windows XP, Windows Vista, Windows 7, and Windows 8.
Using eAssistance Pro, a user can get complete details for the Referrer section including the URL used by the website visitor for landing on the website and the icons based on the keywords extracted from a few well-known search engines such as Bing, AOL, Ask, Google, Mamma, Lycos, Blekko, DuckDuckGo, Yondex, Yahoo, Baidu, eBay, Wikipedia, and MyWebSearch.
The admin holds an eAssistance Pro account, the operator uses the operator console to interact with Live Chat visitors and visitors use the chat messenger to interact with operators. Admin manages everything in the eAssistance Pro account. All settings and account-related activities can be performed using any OS platform and Web browser like Internet Explorer (even IE 10), Firefox, Mozilla, Google Chrome, Safari, etc.
Visitors can also initiate a chat session with operators using any OS platform and web browser. Visitors can also use any mobile platform like iPhone, iPad, Android devices and Blackberry devices. It is to be noted that the standalone operator console can be currently installed in Windows platforms only and the web-based operator console can be used from any OS platform using any web browser.
eAssistance Pro offers six different types of chat codes for selecting the chat button to be displayed on the web pages. Use just need to copy the chat codes and place them in the web pages. Available Chat Button codes include:
eAssistance Pro is available as a fully-functional FREE trial version for a trial period of 15 days that lets users to evaluate its capabilities. Just create an account, Support Live Chat software will automatically generate one operator and one department. The free trial version limits users from adding new operators or creating new departments. Choose the subscription plan and add operators as per the subscribed plan and every subscriber can have upto 10 different departments for live support.